Upon receiving your order, you are entitled to a 7-day appreciation period (including holidays). Please note that this period does not apply to perishable goods, customized items, magazines, opened audio/video products, software, or personal hygiene products, in accordance with the "Criteria for Reasonable Exceptions to the Right of Rescission in Communication Transactions."

If you wish to initiate a return, please contact our customer service within 7 days of delivery. Please provide your name, order number, contact phone number, product name, and reason for return (with photos). Our team will assist you with the process.

Customer Service Email: service.yanlili@gmail.com
Service Hotline: 02-2741-1200
Address: 1F., No. 318, Guangfu S. Rd., Da’an Dist., Taipei City 106033, Taiwan (R.O.C.)

Returned items must be unused, free of man-made damage, and include all original packaging and accessories. The 7-day period is for confirmation of your purchase and does not constitute a "trial period." We reserve the right to refuse returns if original packaging (including outer boxes) is incomplete.

Non-Returnable Conditions:

• Exceeding the 7-day appreciation period.
• Products that have been opened, used, or damaged due to man-made factors (e.g., stains, breakage, scratches, or wear).
• Missing original packaging, invoices, or accessories.
• Malicious or excessive returns.

Contact Customer Service → Confirmation of Return Eligibility → Prepare Item & Invoice → Provide Pickup Info & Address → Logistics Pickup Arranged.

• Credit Card: Once the return is processed, the refund will be credited back to your original payment account.
• COD / ATM Transfer: Once the return is processed, the refund will be transferred to your designated bank account.